Privacy Policy

Last updated: 16 October 2025

PrimeProperty365 Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your data when you visit our website or use our services, including the Tenant Concierge Plus package.

1. Who We Are

PrimeProperty365 Ltd
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Email: info@primeproperty365.com 

Phone: +44 (0)7835 319122
Registered in England and Wales.

We are the data controller responsible for your personal information.

We are the data controller responsible for your personal information.

2. What Data We Collect

We may collect the following types of data:

  • Identity Data: Name, title, date of birth.

  • Contact Data: Email, telephone, address.

  • Transaction Data: Details of products/services purchased (e.g. Tenant Concierge Plus – £799), payments, billing information.

  • Technical Data: IP address, browser type, device identifiers, cookies, time spent, and pages visited.

  • Marketing & Communication Data: Preferences for receiving marketing from us and third parties.

3. How We Collect Data

  • Directly from you (via forms, purchases, calls, or emails).

  • Automatically through cookies and analytics tools.

  • From trusted partners or publicly available sources.

4. How We Use Your Data

We use your data to:

  • Provide and manage our services (including Tenant Concierge Plus).

  • Process payments and deliver confirmations.

  • Respond to inquiries or support requests.

  • Send updates, offers, or marketing (with your consent).

  • Improve website functionality and customer experience.

  • Comply with legal or regulatory obligations.

5. Lawful Basis for Processing

We process your data on one or more of the following lawful bases:

  • Contract: To perform a contract (e.g. fulfilling a service you purchased).

  • Consent: When you have given clear consent (e.g. marketing).

  • Legal Obligation: To comply with law.

  • Legitimate Interest: For business development, security, or improvement of services.

6. Sharing Your Data

We may share data with:

  • Payment processors and IT/hosting providers.

  • Professional advisors (e.g. accountants, solicitors).

  • Law enforcement or regulators when required.

  • Third-party service providers supporting our operations (under strict confidentiality).

We do not sell or rent personal data to third parties.

7. International Transfers

If your data is transferred outside the UK/EEA, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).

8. Data Retention

We keep your data only as long as necessary to fulfil the purpose collected or to comply with legal, tax, and regulatory requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your data (Subject Access Request).

  • Correct inaccurate information.

  • Request erasure (“right to be forgotten”).

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Security

We use secure servers, SSL encryption, and access controls to protect your data. No method of transmission is 100% secure, but we follow best practices.

11. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this policy from time to time. Please check this page periodically for changes.